Shipping & Returns
Last updated: 19/07/2026
Shipping
All orders are designed, prepared and shipped from Madrid, Spain.
At the moment, ILESO DESIGN ships to mainland Spain only. If you are outside mainland Spain and would like to place an order, please contact us before purchasing.
Shipping area:
Mainland Spain
Shipping cost:
Standard home delivery — 9.90 EUR, for orders over 69 EUR, shipping will be free.
This shipping price includes careful protective packaging for the lamp.
Order preparation time:
Each lamp is prepared and packed by hand. Orders are usually ready to ship within 1–10 business days after payment confirmation.
Estimated delivery time:
Once dispatched, delivery usually takes around 3–10 business days, depending on the carrier and destination.
You will receive a confirmation email when your order has been shipped. If tracking is available, the tracking information will be included.
Packaging
Each lamp is packed individually to protect the base, diffuser and electrical components during transport. We use protective packaging suitable for fragile objects and recyclable materials where possible.
Please keep the original packaging until you have checked that the lamp has arrived safely.
Damaged or incorrect orders
Please inspect your order when it arrives.
If your lamp arrives damaged, defective or incorrect, contact us at ILESODESIGNSTUDIO@GMAIL.COM within 48 hours of delivery.
Please include:
- Your order number
- A short description of the issue
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
We will review the case and offer an appropriate solution, such as repair, replacement or refund, depending on the situation.
Returns
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 calendar days from the day the product is delivered, without giving a reason.
To request a return, contact us at:
Please include:
- Your name
- Order number
- Product purchased
- Delivery date
- Whether you would like to return the order fully or partially
After notifying us of your return request, the product must be sent back within 14 calendar days.
Return conditions
Returned products must be:
- Unused
- Complete
- In good condition
- Returned with all parts, accessories and instructions
- Packed in the original packaging or equivalent protective packaging
Because the lamps are fragile objects, please pack the product carefully. If the product is damaged during return shipping due to insufficient packaging, we may reduce the refund accordingly.
Return shipping costs
Unless the product is defective, damaged or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service, as the customer is responsible for the product until it reaches us.
Refunds
Once we receive and inspect the returned product, we will process the refund using the original payment method.
The refund will include the product price and, where legally required, the standard original shipping cost. Additional or upgraded shipping services will not be refunded unless required by law.
Refunds may take several business days to appear, depending on your payment provider.
Custom or personalised products
Custom-made or personalised products may not be eligible for return if they have been made specifically according to the customer’s instructions.
This does not affect your legal rights if the product is defective, damaged or incorrect.
Non-returnable situations
We may not accept returns if:
- The product has been used
- The product is incomplete
- The product has been modified or damaged after delivery
- The product is returned without suitable protective packaging
- The return request is made after the legal return period
- The product was custom-made or personalised, where legally applicable
Contact
For shipping, returns or order questions, contact: